Research: Assessing the quality of hospitality services
Paper (1983) by: K. M. Haywood. Source: https://doi.org/10.1016/
Research: Welcome to the experience economy
Paper (1998) by: B. Joseph Pine II and James H. Gilmore. Source:
Research: Service clues and customer assessment of the service experience
Paper (2006) by: Leonard L. Berry, Eileen A. Wall and Lewis P.
Research: Between service and servility: Role conflict in subordinate service roles
Paper (1980) by: Boas Shamir. Source: https://doi.org/10.1177/001872678003301004.
Research: Lessons from hospitality that can serve anyone
Paper (2001) by: Robert C. Ford and Cherrill P. Heaton. Source: https:
Research: Creating positive service encounters
Paper (1989) by: Andrew Lockwood and Peter Jones. Source: https://doi.org/
Research: The meaning of hospitality: Do employees understand?
Paper (2017) by: Maria Golubovskaya, Richard N. S. Robinson and David Solnet.
TEDx: The secret ingredients of great hospitality
Will Guidara. The secret ingredients of great hospitality. Source: https://www.ted.
Research: Theorizing hospitality - A reprise
Paper (2021) by: Paul Lynch, Jennie Germann Molz, Alison Mcintosh, Peter Lugosi
Research: Research in the field of hospitality
Paper (1985) by: Ruud Reuland, Janet Choudry and Ans Fagel. Source: https:
Research: The concept of hospitality and an evaluation of its applicability to the experience of hospital patients
Paper (1990) by: Jill Hepple, Michael Kipps and James Thomson. Source: https:
Research: Towards a definitive view of the nature of hospitality and hospitality management
Paper (1999) by: Bob Brotherton. Source: https://doi.org/10.1108/09596119910263568.