Citation

MXMZRS is hosting key lessons of the following research articles;

• Berry, L. L., Wall, E. A., & Carbone, L. P. (2006), Service clues and customer assessment of the service experience: Lessons from marketing, Academy of Management Perspectives, Vol. 20 No. 2, pp. 43–57. https://doi.org/10.5465/AMP.2006.20591004.
• Biswas-Diener, R., Kushlev, K., Su, R., Goodman, F., Kashdan, T. B., & Diener, E. (2019), Assessing and understanding hospitality: The brief hospitality scale, International Journal of Wellbeing, Vol. 9 No. 2, pp. 14–26. http://doi.org/10.5502/ijw.v9i2.839
• Brotherton, B. (1999), Towards a definitive view of the nature of hospitality and hospitality management, International Journal of Contemporary Hospitality Management, Vol. 11 No. 4, pp. 165-173. https://doi.org/10.1108/09596119910263568
• Burgess, J. (1982), Perspectives on gift exchange and hospitable behaviour, International Journal of Hospitality Management, Vol. 1 No. 1, pp.49–57. https://doi.org/10.1016/0278-4319(82)90023-8
• Ford, R. C., & Heaton, C. P. (2001), Lessons from hospitality that can serve anyone, Organizational Dynamics, Vol. 30 No. 1, pp 30-47. https://doi.org/10.1016/S0090-2616(01)00039-0
• Golubovskaya, M., Robinson, R. N. S., & Solnet, D. (2017), The meaning of hospitality: Do employees understand? International Journal of Contemporary Hospitality Management, Vol. 29 No. 5, pp. 1282-1304. https://doi.org/10.1108/IJCHM-11-2015-0667
• Haywood, K. M. (1983), Assessing the quality of hospitality services, International Journal of Hospitality Management, Vol. 2 No. 4, pp. 165–177. https://doi.org/10.1016/0278-4319(83)90017-8
• Hemmington, N. (2007), From service to experience: Understanding and defining the hospitality business, The Service Industries Journal, Vol. 27 No. 6, pp. 747–755. https://doi.org/10.1080/02642060701453221
• Hepple, J., Kipps, M., & Thomson, J. (1990), The concept of hospitality and an evaluation of its applicability to the experience of hospital patients, International Journal of Hospitality Management, Vol. 9 No. 4, pp. 305–318. https://doi.org/10.1016/0278-4319(90)90038-y  
• King, C. A. (1995), What is hospitality? International Journal of Hospitality Management, Vol. 14 No, 3-4, pp. 219–234. https://doi.org/10.1016/0278-4319(95)00045-3
• Lockwood, A., & Jones, P. (1989), Creating positive service encounters. Cornell Hotel and Restaurant Administration Quarterly, Vol. 29 No. 4, pp. 44–50. https://doi.org/10.1177/001088048902900411
• Lynch, P., Germann Molz, J., McIntosh, A., Lugosi, P., & Lashley, C. (2021), Thoerizing hospitality: A reprise, Hospitality & Society, Vol. 11 No 3, pp. 249-270. https://doi.org/10.1386/hosp_00046_2
• Nailon, P. (1982), Theory in hospitality management, International Journal of Hospitality Management, Vol. 1 No. 4, pp. 135-143. https://doi.org/10.1016/0278-4319(82)90002-0
• O’Gorman, K. D. (2007), The hospitality phenomenon: Philosophical enlightenment? International Journal of Culture, Tourism and Hospitality Research, Vol. 1 No. 3, pp. 189–202. https://doi.org/10.1108/17506180710817729
• Pine II, B. J. & Gilmore, J. H. (1998), Welcome to the experience economy, Harvard Business Review, pp. 97-105. https://hbr.org/1998/07/welcome-to-the-experience-economy
• Pezzotti, G. (2015), The essence of hospitality and service, The Cornell School of Hotel Administration on Hospitality, pp. 5–18. https://doi.org/10.1002/9781119200901.ch2
• Reuland, R., Choudry, J., & Fagel, A. (1985), Research in the field of hospitality, International Journal of Hospitality Management, Vol. 4 No. 4, pp. 141-146. https://doi.org/10.1177/004728758602400486
• Shamir, B. (1980), Between service and servility: Role conflict in subordinate service roles, Human Relations, Vol. 33 No. 10, pp. 741–756. https://doi.org/10.1177/001872678003301004
• Telfer, E. (2000), The philosophy of hospitableness, In Search of Hospitality: Theoretical Perspectives and Debates, pp. 38–55. http://doi.org/10.1016/B978-0-7506-5431-9.50007-X

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